BOOKING CONDITIONS


The following booking conditions, together with the information completed in booking form, form the basis of your contract with TREK BALKAN L.L.C and will apply to all bookings via this website. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

TREK BALKAN LLC, (‘the Company’, “Operator” “we”, “us” and “our”, referred also just  TREK BALKAN ) company number 811298802, registered in the Ministry of Trade and Industry, the Republic of Kosovo, accepts bookings subject to the following conditions.

These conditions only apply to trip arrangements booked by you with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these conditions to "trek", "trip", "tour", "booking", "contract" or "arrangements" mean such trip arrangements unless otherwise stated.

 

1. HOW TO BOOK
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To reserve your place on a tour/s, you must complete the Booking Form.

 

 

 

2. PRICES
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The prices listed on our website (www.trekbalkan.com) are the most up-to-date and are quoted per person. The price starts FROM as it is subject to the number of the travelers in a group. If the minimum numbers aren't met by the balance payment due date, a small group surcharge may be applied to ensure the trip can proceed. Please refer to the trip notes for details about what's included and excluded in each tour. Once you've paid a deposit for your trip, any advertised discounts or price reductions afterward may not be applied retroactively.

While we strive to keep tour prices stable, there may be circumstances beyond our control that necessitate increases. We reserve the right to adjust tour prices at any time due to factors such as changes in ground operator services, fluctuations in exchange rates, rising fuel costs, accommodation, food, transport, or the need to engage alternative operators. Any price increases must be settled before the departure date.

 

 

3. DEPOSIT
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A deposit of €250 up to €400, depends which tour you book, or the equivalent amount in your local currency, is required to confirm your booking with TREK BALKAN. This deposit is non-refundable if you cancel less then 60 days prior to the tour departure. However, if you cancel your booking less then 60 days prior to your scheduled trip departure, and your spot will be taken by another traveler, your deposit will be refundable. In all case that we have to refund, we will calculate transfer fees and refund the balance.

 

 

4. TRIP BALANCE
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The outstanding amount shown on your invoice, along with any extra charges, must be paid completely at least 30 days before the departure date of your booked trip. If you make a booking within 30 days of the trip's departure, the entire balance, including any additional items, is due within 48 hours of confirming your booking. Please note that any promotions or discounts announced after your booking date cannot be applied to the trip price.

 

 

5. PAYMENT
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The balance of the tour price is payable to TREK BALKAN 60 days prior to departure. Prices are quoted in EURO (unless otherwise specified). Payments of the deposit, can be made by any credit card Visa, Mastercard or other credit cards. For deposit payment, we use STRIPE sending you a payment link. For the Remaining Payment, we send you the invoice and you can pay by bank transfer or other alternative wire transfers.

We as TREK BALKAN use Paysera as payment method for wire transfers. It is a Lithuanian company but a branch operating in Kosovo. Check it.

If you prefer paying by credit card, using the same method by payment link, a surcharge is applicable on balance payments made by credit card. If payment of the balance of the tour price is not received by TREK BALKAN by the due date you will be taken as having cancelled the tour and cancellation charges in accordance with condition 6 will apply.

 

 

6. CANCELATION AND REFUNDS
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If you wish to cancel your tour, you must notify TREK BALKAN in writing where after the cancellation will take effect subject to the following:

- If cancellation takes place more than 60 days prior to your departure date your full deposit will be refunded. Condition 3 will apply.
- If cancellation takes place less than 60 days prior to your departure date your full deposit will be forfeited. Unless the condition 3 applied.
- If cancellation takes place 30 to 60 days prior to your departure date 50% of the tour price will be forfeited.
- If cancellation takes place less then 30 days prior to your departure date 100% of the tour price will be forfeited. Conditions outlined in clauses 3 and 4 may apply. Please refer to individual trip notes for details.

 

If the tour is cancelled by us, the following conditions will apply:

- Sometimes, we may need to cancel a trip before departure due to circumstances beyond our control, such as not reaching the minimum number of guests required for the trip. If your trip is canceled, you have the option to transfer to another departure without extra charges, switch to a different tour agency with no extra charges, or receive a full refund.

If the tour is cancelled by by a majeure force

- If a cancellation is required due to events beyond our control, such as natural disasters, pandemics, border restrictions, terrorism, or political unrest, we will provide a full refund. Please note that Condition 3 may apply.

 

 

7. CHANGE OF TRIP OR DEPARTURE DATE
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You have the option to modify your trip, including any choices and/or departure dates, depending on availability, up to 60 days before your booked trip's departure date. The following conditions apply:

- Initial change (trip and/or departure): No fee
- For the same tour on a different date, no extra charges
- If opting for a different tour, you may incur additional or reduced costs depending on the selected tour.

Any changes to your trip and/or departure will be effective from the date we receive written notice. We highly recommend comprehensive travel insurance covering cancellation and change fees.

Please note that any additional expenses resulting from changes to your booking, such as visas, vaccinations, medical expenses, clothing, equipment, credit card fees, travel insurance, or flights, are your responsibility.

 

 

8. TRAVEL INSURANCE
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Travel insurance is not provided as part of the tour package. We highly recommend obtaining comprehensive personal travel insurance covering accidents, illnesses, and trip cancellations for all tours. This ensures protection against unforeseen circumstances.

 

 

9. HEALTH & FITNESS TO PARTICIPATE
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To fully enjoy and make the most of your holiday experience, it's important to be in good health and physical shape. We suggest following our grading system and preparation guidelines before your departure.

 

 

10. MEDICAL DECLARATION
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You affirm and assure that:

- You are in good health, mentally and physically fit at the time of booking with TREK BALKAN;
- You have disclosed all relevant health information to TREK BALKAN that could affect your participation in the adventure tour;
- Any adverse changes in your health will be promptly communicated to TREK BALKAN in writing;
- This obligation to disclose extends from booking through the duration of the tour;
- TREK BALKAN is authorized to share medical information with our consulting doctor for evaluation;
- Our consulting doctor may exclude you from the tour if necessary;
- You have taken necessary immunizations/vaccinations for your destination;
- You have acquired travel insurance covering medical needs, including pre-existing conditions.
- Participants aged 75 and above must provide a current medical certificate before the trip's departure.

 

 

11. TOUR LEADERS
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- TREK BALKAN's tour leaders carry out their duties diligently. If, for any reason, a tour leader believes, at their absolute discretion, that you should not participate in the tour before departure, they may exclude you. In such a case, you'll be given the option of joining another suitable tour or receiving a full refund. During a tour, if the tour leader deems your behavior illegal or potentially hazardous to others, or questions your fitness or health, they may instruct you not to continue, and you must comply. No refund will be provided in this situation.

- TREK BALKAN reserves the right to change the tour leader at any time. If such a change occurs, we'll endeavor to ensure the replacement leader possesses expertise similar to the original. However, this change does not entitle you to cancel the tour or make any claims for expenses, losses, or damages.

 

 

12. COMPLAINTS
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If you encounter any issues during your trip, please notify the tour leader or relevant supplier immediately (e.g., transportation provider, guesthouse, hotel). If the problem is not resolved to your satisfaction, contact your TREK BALKAN consultant via email or phone, and they will endeavor to assist you. If the issue remains unresolved locally, please submit a written complaint within 30 days of returning home to our Operations Department at the TREK BALKAN office. Keep your letter brief and focused to help us promptly address your concerns and coordinate with the appropriate parties to respond as quickly as possible.

 

 

13. ROUTE CHANGES, POSTPONEMENT, CANCELLATION OR DELAY
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TREK BALKAN reserves the right, either before or during a tour, to:

- Cancel or alter any routes or objectives outlined in the itinerary;
- Substitute alternative routes within the tour for any canceled or modified ones;

- Postpone, cancel, or delay any aspect of the tour (including departure or arrival times or duration) if deemed necessary due to adverse weather conditions, snow or ice, known hazardous circumstances, or other threatening conditions, including political, military, or terrorist situations. This decision may also be made if there's a likelihood of such events impacting participant safety, or if a third party's actions prevent the tour from proceeding as planned or for any other necessary reason determined by TREK BALKAN.

In case of any changes, modifications, cancellations, postponements, or delays under this condition, you acknowledge that you have right to a refund of the tour price (in whole or in part) but no entitlement to claim compensation for any injuries, losses, damages, or additional expenses incurred due to these changes. Conditions outlined in clauses 6, 7 and 11 may apply.

 

 

14. ITINERARY
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Itineraries and other details are provided in good faith as expressions of intent only, and reasonable adjustments to the itinerary and related items may be made as deemed necessary or advisable by TREK BALKAN.

The information found on TREK BALKAN's website, brochures, trip notes, and pre-departure materials is believed to be accurate at the time of publication to the best of TREK BALKAN's knowledge.

You are not allowed to share the Itinerary or other information provided by us with the third parties who are not participating or considering participation in any of our tours. However, you may share the itinerary with only those who are considering joining a group.

 

 

15. AIRLINES AND OTHER TRANSPORT PROVIDERS
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Materials provided by by TREK BALKAN, the Booking Form and these conditions of contract are not issued on behalf of, and do not commit any airline whose services are used or proposed to be used before the tour. Changes or cancellations to an airline's schedule, will not be considered a cancellation of the tour by TREK BALKAN.

 

 

16. FORCE MAJEURE
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If TREK BALKAN is unable (directly or indirectly) to fulfill any obligations under this agreement due to circumstances beyond its control, such as acts of God, strikes, fires, breakdowns, epidemics and pandemics, transportation interruptions, government or political actions, travel bans imposed by governments, acts of war or terrorism, acts or omissions of third parties, or any other cause outside TREK BALKAN's reasonable control, TREK BALKAN will not be liable to you. TREK BALKAN may, at its discretion, cancel the tour by providing written notice to you, and cancellation charges outlined in clause 6 of these conditions will apply.

 

 

17. PRIVACY
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You authorize TREK BALKAN to gather personal information about your health and medical condition, either directly from you or from your medical practitioner. You understand that this personal information may be shared with TREK BALKAN representatives to ensure your safety and well-being, but it will not be used for any other purpose by them.

 

 

18. IMAGES AND FILMING
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By signing these terms and conditions, you confirm that TREK BALKAN may use your image for promotional purposes, including but not limited to the website, printed promotional materials, and presentations, unless you notify us in writing that you do not wish to have your image to be used for these purposes.

Additionally, you agree that the Company has the right to capture photographs and/or videos of you during the trip, and you consent to the Company using these materials for business purposes without compensation or other forms of consideration.

 

 

19. NO LIABILITY
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You recognize and agree to the following:

- TREK BALKAN arranges tours under the condition that it will not be held liable for any sickness, injury, damage, loss, accidents, delays, or irregularities. These may occur directly or indirectly due to vehicle, vessel, or aircraft defects, weather conditions, or any other cause, including acts or defaults of third-party companies or individuals involved in transportation or arrangements for these activities. It is strongly recommended that you purchase travel insurance before your trip.

- TREK BALKAN is not responsible for any legal violations committed by individuals you travel with during the tour.

- You should not rely on any representations regarding the tour made by TREK BALKAN that are not included in these conditions.

- By participating in this activity, you expressly assume all associated risks and responsibilities. To the fullest extent permitted by law, you release the Operator, its owners, employees, directors, agents, and any other associated persons from any liability, claims, loss, damages, or expenses arising from personal injury, death, property loss or damage, negligence, accidents, or any other losses related to the activity booked through this website. You acknowledge the advice to obtain adequate travel insurance for all named persons on the booking.

By participating in the activity, you agree to the following conditions:

- You agree not to initiate litigation proceedings in any country regarding the risks and liabilities outlined above and to indemnify the Operator against any claims.
- You confirm that you are physically fit and have no medical conditions that may hinder your participation in the activity.
- You consent to receive medical treatment for injuries, accidents, or illnesses during the activity and agree to indemnify the Operator against any related claims, costs, or expenses.

 

 

20. RELEASE AND DISCHARGE
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To the extent permitted by law, by acknowledging the extra dangers and risks linked with the tour, you release, waive, and discharge all TREK BALKAN representatives (including our ground operators in the country/countries where your tour will happen) from any claims, actions, or losses due to:

- Personal injury or death, property damage, loss of services, consequential, indirect, or punitive damages arising from your travel related to the tour or any associated activities, and other actions mentioned in condition 19.

- Any optional activities you might do during your tour that are not part of the itinerary. You understand that any help given by TREK BALKAN representatives in organizing such activities won't make them responsible to you in any way.